After your purchase, refunds are not accepted. It costs us money to create accounts; therefore, refunds are not accepted after purchase under any circumstance. Testing our service with a trial is highly recommended before buying a higher package. As trials are free so customers can test the service prior to making a purchase, no refunds will be granted. Customers may cancel their subscription at any time, however, subscriptions are not prorated. We do not offer prorated refunds for cancelled subscription plans. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. Customers on automated payments may cancel automated payments at any time, however, we do not offer refunds once you have been charged for the next period. To ensure an attempt to cancel was not made without the customer’s consent, we do not cancel subscriptions on behalf of the customer via a written request to cancel. The customer may login to the online account to cancel automated payments.